We will try our best to change or cancel your order before it has been processed and shipped out. If you would like to change or cancel your order, please contact us at (+61) 422 278 605 or admin@etiko.com.au.

Yes, if you are unhappy with your purchase for any reason, you may return your items for a full refund or exchange, as long as it meets the following criteria:

• The item(s) are clean, unworn and in a resellable condition
• Contact is made with etikomerch within 30 days of order receive date. You can call us on (+61) 422 278 605 or email us at admin@etiko.com.au

Customers are responsible for the cost of returning their order. etikomerch will cover the cost of return shipping if the return is a result of our error, e.g., an item you received was incorrect or defective in some way.

Clearance items are non-returnable and non-refundable unless they are faulty.

Please send your return products back to etikomerch's office/warehouse:

• Label with your order number and personal details
• Advise what items you wish to exchange/refund and what you would prefer the product to be exchanged with
• To arrange payment from you for return shipping, please email us at admin@etiko.com.au.

Address for returns:

Attn: etikomerch returns

PO BOX 496

Dromana, Victoria 3936

We will attempt to exchange your item for another size or style as available.

Returns are processed weekly and we aim to process refunds on the same day. Refunds are processed via the same method that the customer has paid – Credit Card, Paypal or Afterpay. We will notify you when we have done so.

If you would prefer to receive store credit for your item, please advise us at the time of return. Credit will be applied to your etikomerch account, and can be used by signing in before making your next purchase.

We pride ourselves on the quality of our products. We have quality control checks in place to ensure our products are in good condition before sale. In the unlikely event that you receive an item that is faulty, damaged or defective, please contact us within 30 days of order receive date, and we will organise a replacement item or issue you a full refund. We do ask that you provide us with a photo of the item that clearly shows the fault.

etikomerch does not take responsibility for items that are damaged through misuse or poor care. Please follow the instructions on the care label and packaging.

We can ship internationally.

Check out our delivery options here

No, it's not mandatory. But it is highly recommended. It will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal or Afterpay payment services.